Frequently Asked Questions 🌱

Have a question? We've got you covered. If you don't see your answer here, feel free to reach out to us directly!

About Our Products

What is a kokedama?

Kokedama is a Japanese art form where a plant's roots are wrapped in moss and bound together, creating a beautiful, soil-free living sculpture. Each piece is handcrafted with care and intention — no two are exactly alike!

Are your kokedama arrangements made to order?

Yes! Each kokedama is handcrafted by Neshia with presence and care. Because of this, slight variations in size, shape, and moss texture are natural and part of what makes each piece unique.

What plants do you use?

We select plants that thrive in a kokedama environment — ones that are resilient, beautiful, and meaningful. Plant availability may vary by season. Check our shop for current offerings!

Plant Care

How do I water my kokedama?

Submerge the moss ball in a bowl of room-temperature water for 10–15 minutes until fully saturated. Gently squeeze out excess water and allow it to drip dry before returning it to its display spot. Water when the moss feels light and dry to the touch — typically every 1–2 weeks depending on your environment.

How much light does my kokedama need?

Most of our kokedama do best in bright, indirect light. Avoid placing them in direct harsh sunlight, which can dry out the moss quickly. A spot near a window with filtered light is ideal.

What if my moss turns brown?

A little browning is normal, especially in drier environments. Make sure you're watering consistently and keeping it away from air vents or direct heat. If the plant itself looks unhealthy, reach out to us and we'll help troubleshoot!

Orders & Shipping

How long does shipping take?

We process and ship orders within 3–5 business days. Shipping times vary by location. You'll receive a tracking number once your order is on its way!

Do you ship live plants?

Yes! We carefully package each kokedama to ensure it arrives safely. However, please note that live plants are perishable, and we cannot guarantee their condition due to extreme weather or carrier delays.

Do you offer local pickup or delivery?

We occasionally offer local pickup at events and pop-ups in the Atlanta area. Follow us on social media to stay updated on where we'll be next!

What is your return policy?

Due to the nature of live plants, we do not accept returns. However, if your order arrives damaged, please contact us within 48 hours with photos, and we'll make it right.

Custom Orders & Events

Do you take custom orders?

Yes! We love creating custom kokedama for gifts, events, and special occasions. Contact us to discuss your vision, and we'll bring it to life with intention.

Can I find you at local events?

Absolutely! We love connecting with our community in person. Check out our Events page to see where we'll be popping up next.

Still have questions? We'd love to hear from you. Get in touch here. 🌿